Acceptable Use Policy

Last updated: April 3, 2026

1. Overview

Automail is committed to maintaining a safe, secure, and compliant email marketing platform. This Acceptable Use Policy ("AUP") outlines the conduct we expect from all users. Violation of this policy may result in account suspension or termination.

2. Prohibited Activities

2.1 Illegal Content

You may not use the Service to:

  • Send content that is illegal in the jurisdictions where recipients are located
  • Distribute malware, viruses, or other harmful code
  • Facilitate fraud, phishing, or identity theft
  • Engage in money laundering or terrorist financing
  • Violate intellectual property, trademark, or copyright laws

2.2 Spam and Unsolicited Communications

We maintain strict anti-spam standards:

  • All emails must comply with CAN-SPAM (US), GDPR (EU), CASL (Canada), and other applicable laws
  • Recipients must have explicitly opted in to receive communications
  • You must provide a clear unsubscribe mechanism in all emails
  • Sending unsolicited bulk emails is strictly prohibited
  • List farming, harvesting, or purchasing low-quality lists is not permitted
  • You must maintain accurate sender information and contact details

2.3 Harassment and Abusive Content

You may not use the Service to:

  • Send threatening, harassing, or abusive messages
  • Engage in cyberstalking or targeted harassment
  • Discriminate against individuals based on protected characteristics
  • Send content designed to cause psychological harm

2.4 Deceptive Practices

  • False or misleading subject lines
  • Disguised sender identity or email spoofing
  • Deceptive header information or routing
  • False claims about product efficacy or endorsements
  • Conducting unauthorized testing on users

2.5 Prohibited Content

Email content must not include:

  • Sexually explicit material or child exploitation content
  • Graphic violence or gore
  • Hate speech targeting protected groups
  • Incitement to violence or illegal activities
  • Content promoting self-harm or eating disorders
  • Illegal drug paraphernalia or promotion

3. Compliance Requirements

3.1 Email List Management

  • Maintain list hygiene by removing inactive subscribers regularly
  • Keep accurate records of opt-in dates and methods
  • Respect user preferences and segment lists appropriately
  • Provide a working unsubscribe link in every email
  • Honor unsubscribe requests within 10 business days

3.2 Authentication

  • Implement SPF, DKIM, and DMARC authentication
  • Use authenticated sending domains
  • Maintain forwarding and authentication records

3.3 Sending Practices

  • Avoid suspicious sending patterns indicative of spam
  • Do not send emails from recently created accounts without verification
  • Maintain consistent sending protocols
  • Throttle send rates to avoid network issues
  • Monitor bounce rates and remove invalid addresses

4. Prohibited Industries and Activities

While we support diverse industries, the following uses are prohibited:

  • Unlicensed pharmaceutical or medical services
  • Unregulated financial services or investment scams
  • Counterfeit products or services
  • Pyramid schemes or multi-level marketing (MLM) with emphasis on recruitment
  • Adult or sexually explicit services without appropriate restrictions
  • Unlicensed gambling or betting services

5. Monitoring and Enforcement

Automail monitors accounts for compliance with this policy. We may:

  • Review email templates and campaign data for violations
  • Monitor sending patterns and complaint rates
  • Investigate reports from recipients or ISPs
  • Implement temporary or permanent restrictions on accounts
  • Cooperate with law enforcement when required

6. Consequences of Violations

Minor violations may result in warnings or temporary account restrictions. Serious or repeated violations may result in:

  • Account suspension or permanent termination
  • Forfeiture of account balance or credits
  • IP blacklisting or sender reputation damage
  • Legal action if applicable laws are violated

7. Reporting Abuse

If you believe another user is violating this policy, please report it to support@automail.digital with details of the violation. We will investigate and take appropriate action.

8. Third-Party Services

Users are responsible for ensuring third-party integrations, add-ons, and services comply with this policy. Automail is not liable for violations by third parties.

9. Modifications to This Policy

Automail reserves the right to update this Acceptable Use Policy at any time. Continued use of the Service after updates constitutes acceptance of the revised policy.

10. Contact Us

Questions about this Acceptable Use Policy? Contact us:

  • Email: support@automail.digital
  • Website: https://automail.digital