Privacy Policy

Last updated: April 3, 2026

1. Introduction

At Automail ("we," "us," "our," or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, and services.

2. Information We Collect

2.1 Personal Information You Provide

  • Account Registration: Name, email address, company name, phone number, and password
  • Billing Information: Payment method details (processed securely via third-party providers)
  • Communication: Messages, support requests, and feedback you send us
  • Sequence Data: Email templates, recipient lists, and sequence content you upload

2.2 Information Collected Automatically

  • Usage Data: Pages visited, time spent, features used, and interactions with our service
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Cookies: We use cookies to enhance your experience and analyze usage patterns
  • Analytics: Information about how you navigate and use our platform

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related confirmations
  • Sending transactional emails and technical notices
  • Responding to your inquiries and providing customer support
  • Conducting marketing and promotional activities (with your consent)
  • Analyzing usage patterns to improve user experience
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations and enforcing our agreements

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Encryption at rest for sensitive data
  • Regular security audits and penetration testing
  • Access controls and multi-factor authentication
  • Secure disposal of data when no longer needed

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time by contacting us at privacy@automail.digital.

6. Third-Party Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Payment processors, email providers, and analytics services
  • Business Partners: Only when necessary to provide our services and with explicit consent
  • Legal Compliance: When required by law or to protect our rights and users' safety

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your information (right to be forgotten)
  • Opt-Out: Unsubscribe from marketing communications
  • Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@automail.digital.

8. Cookies and Tracking

We use cookies for authentication, preferences, and analytics. You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to, and stored in, countries other than your country of residence. These countries may have data protection laws different from your home country. By using our services, you consent to such transfers.

9A. India — Digital Personal Data Protection Act, 2023 (DPDPA)

If you are located in India, the following additional rights apply under the DPDPA 2023:

  • Right to Information: You have the right to know what personal data we collect, the purpose of processing, and with whom it is shared.
  • Right to Correction & Erasure: You may request correction of inaccurate data or erasure of data that is no longer necessary.
  • Right to Grievance Redressal: You may raise grievances with our Data Protection Officer or the Data Protection Board of India.
  • Consent Withdrawal: You may withdraw consent at any time by contacting privacy@automail.digital.

Our designated Data Protection Officer for India can be reached at dpo@automail.digital.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information and notify you.

11. Policy Changes

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@automail.digital
  • Website: https://automail.digital